At Madison Avenue Diamond, we are committed to delivering your diamonds safely, quickly, and with full transparency. Below you’ll find our standard production and delivery timelines based on the type of purchase.

💎 Loose Diamonds
- Processing Time: 1–2 business days
- Shipping Time: 3–8 business days (via insured international courier)
- We will send you the IGI certificate and full diamond specifications before dispatch.

💍 Custom Jewelry (Rings, Necklaces, Earrings)
- Production Time: Approximately 15 business days
- Shipping Time: 3–8 business days after production
- Custom pieces are made-to-order. You will receive photos and diamond details prior to shipping.

📦 Courier & Insurance
We ship using reputable couriers such as DHL, FedEx, or SF Express, depending on your location.
All shipments are:
- Fully insured until delivery
- Securely packaged in our branded jewelry boxes
- Delivered with full documentation and certificates

🛃 Customs & Import Duties
- Customs clearance may delay delivery times depending on your country’s regulations
- Customers are responsible for any import duties, taxes, or customs fees
- We will assist with any documents required to support a smooth process

🌏 Delivery Regions
We currently ship to:
- Hong Kong
- Japan
- Singapore
- Australia
- Other countries upon request

🕒 Summary of Delivery Timelines

Product Type | Processing Time | Shipping Time | Estimated Total Time
--------------------|---------------------|-------------------|-----------------------
Loose Diamonds | 1–2 business days | 3–8 business days | 4–10 business days
Custom Jewelry | 15 business days | 3–8 business days | 18–23 business days

If you have an urgent timeline (such as for weddings or gifts), please contact us before ordering — our team is happy to help.